Team Lead- Sales Centre -Outbound
Skills
About This Role
Overview
- Monitor daily agent performance and provide coaching.
- Track call metrics and conversion rates.
- Handle escalations and support complex cases.
- Conduct daily briefings and performance reviews.
- Ensure adherence to scripts and compliance guidelines.
- Maintain professional conduct with internal and external customers for a robust working environment
- Ensures adequate focus on personal professional growth relevant to taking on more challenging assignments.
- Attends training for self-development.
- Participates in the performance evaluation system.
- Perform other duties as and when assigned based on the requirement.
- Encourage and support new employees while they are getting oriented to the unit.
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