Team Lead - Rider Quality Support
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide.
Key Skills for This Role
Full Job Posting
Overview
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
We operate in around 65 countries worldwide.
Headquartered in Berlin, Germany.
Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
The Team Lead, Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement initiatives.
This role plays a key part in ensuring riders consistently meet talabat’s standards for safety, professionalism, compliance, and customer experience while leveraging data, technology, and AI-powered tools to drive operational excellence.
Responsibilities
- Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.
- Conduct field audits to assess rider appearance, behavior, safety, hygiene, and equipment compliance.
- Investigate quality-related issues, identify root causes, and partner with Operations teams to implement corrective actions.
- Monitor, analyze, and report on rider quality KPIs, trends, and recurring defects to drive continuous improvement.
- Maintain audit records, evidence logs, and ensure timely resolution of quality cases within agreed SLAs.
- Collaborate with Training, Engagement, and Operations teams to deliver targeted coaching and quality improvement initiatives.
- Oversee Rider Quality Support staff’s assets, including uniforms, rider gear, and bike compliance standards.
- Develop dashboards, reports, and actionable insights to support data-driven decision-making.
- Utilize AI and automation tools to enhance reporting, communications, quality monitoring, and process efficiency.
- Champion initiatives that improve rider experience, customer satisfaction, and overall operational performance.
Qualifications
- Experience in logistics, quality assurance, rider operations, or field operations.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Experience conducting audits, investigations, and performance improvement initiatives.
- Proficiency in Looker, Google Sheets/Excel, and reporting tools.
- Familiarity with AI-powered productivity tools and automation platforms is highly desirable.
- Strong communication, stakeholder management and coaching skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- English is required; Arabic, Urdu, or Hindi is an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at talabat
Specialist People Operations
, UAE
The People Operations Specialist manages HR activities, supports store staff, ensures data integrity, and handles employee relations with a service-oriented mindset.
Key Account Manager
Dubai, UAE
The role involves strategic account management, data-driven insights, project management, relationship building, and performance tracking for key restaurant partnerships.
Key Fleet Partner Manager
Dubai, UAE
Manage strategic 3PL relationships, drive performance, ensure compliance, and execute business growth strategies while demonstrating strong negotiation and communication skills.
Team Lead - Rider Quality Support
United Arab Emirates, UAE
Responsible for maintaining rider quality standards through audits, coaching, and data analysis while leading a team and driving operational excellence.
Team Lead - Rider Quality Support
Dubai, UAE
Responsible for maintaining rider quality standards through audits, coaching, and data analysis, requiring strong analytical skills and experience in quality assurance.
Key Fleet Partner Manager
United Arab Emirates, UAE
Manage strategic 3PL relationships, drive performance, ensure compliance, and support growth through collaboration and negotiation skills.
Store Supervisor
Dubai, UAE
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headqu
Specialist Food Safety & Quality
Dubai, UAE
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headq
Specialist People Operations
, UAE
Key Account Manager
Dubai, UAE
Key Fleet Partner Manager
Dubai, UAE
Team Lead - Rider Quality Support
United Arab Emirates, UAE
Team Lead - Rider Quality Support
Dubai, UAE
Key Fleet Partner Manager
United Arab Emirates, UAE
Store Supervisor
Dubai, UAE
Specialist Food Safety & Quality
Dubai, UAE