Key Fleet Partner Manager

Role Summary As Senior Key Account Manager, you will manage our most strategic 3PL relationships, going beyond day-to-day tasks to act as a trusted advisor and performance driver.

Sitting between the 3PL Manager and the broader Account Management team, this is a high-impact individual contributor role requiring ownership, foresight, and a strong commercial mindset.

You will collaborate cross-functionally to deliver operational excellence, partner satisfaction, and long-term strategic alignment.

What s On Your Plate?

Strategic Partner Management: Own and grow relationships with high-value 3PL partners.

Act as the primary point of contact, driving alignment with talabat s goals through structured performance management and proactive engagement.

Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities, improve delivery metrics, and unlock mutual growth.

Support 3PLs in meeting recruitment targets and navigating operational challenges.

Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs.

Escalate issues, identify trends, and implement corrective action plans in collaboration with internal stakeholders.

Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews.

Help align commercial terms with performance outcomes and market realities.

Cross-Functional Execution: Work closely with Operations, Finance, Legal, and Data teams to ensure smooth execution of initiatives and to resolve roadblocks efficiently.

Market & Partner Intelligence: Stay ahead of market dynamics affecting rider supply, regulatory shifts, and 3PL sentiment.

Use insights to inform account strategies and leadership discussions.

Internal Advocacy: Represent 3PL partner needs within talabat, ensuring internal decisions reflect frontline realities while balancing compliance and efficiency goals.