Team Lead, Purchase to Pay

Overview

• Customer Feedback & Service Improvement

• Leverage feedback from hotels to enhance service quality, responsiveness, and customer experience.
• Business Partnering:
• Collaborate with hotel teams, COE functions, IT, and corporate stakeholders to align priorities and deliver effective outcomes.

• Team Leadership & Development

• Build a high performing, engaged, and resilient team culture focused on growth and continuous learning.
• Operational Excellence:
• Drive automation, system enhancements, and process optimization to improve accuracy, efficiency, and scalability by leveraging data and automation tools (e.g., Power BI, Power Query, Power Automate).
• Change Management:
• Lead knowledge transfer and drive adoption of new tools, technologies, workflows, and standard operating procedures.
• Project Management:
• Ensure projects are delivered on time, with clear documentation, strong stakeholder engagement, and measurable outcomes.
• Performance:
• Develop and maintain dashboards, reports, or tracking tools to monitor project metrics and operational KPIs.

• Compliance & Governance

Direct Reports

• This role has 3 direct reports.
• What are we looking for?
• The success in this role will demonstrate itself through the following attributes and skills:
• Project Leadership:
• Proven ability to manage complex projects from concept to completion, with strong planning, prioritisation, and risk management.
• People Leadership:
• Confident in leading and developing large, diverse teams; able to build trust and drive performance through others.
• Change Driver:
• Confident leading through change, balancing stakeholder needs, and ensuring operational continuity during transformation.

• Collaboration & Communication

• Clear communicator with the ability to influence across functions and geographies.
• Agility:
• Comfortable in fast-paced environments; adaptable to shifting priorities and evolving business needs.