Team Lead, Logistics

About This Role

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Team Lead, Logistics who can help us move even faster.

noon’s mission : Every door, every day.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

As a Team Leader, you will lead end-to-end shift operations within last-mile logistics, ensuring efficient dispatch, on-time deliveries, and seamless coordination across teams and partners.

• Manage complete shift operations for assigned delivery shifts
• Oversee roster planning and ensure adherence for delivery associates, core colleagues, and fleet partners
• Ensure timely handover and dispatch of orders with minimal delivery breaches and maximum on-time completion
• Respond promptly to pre-alerts from warehouse/source hubs regarding transfers or urgent orders
• Adhere to operational SOPs for exceptions such as failed attempts, damaged parcels, or delivery issues
• Ensure timely resolution of customer complaints and handle escalations or operational crises effectively
• Maintain staff health, safety, and compliance during shifts
• Manage customer-initiated returns (CIRs) in line with company policy
• Coordinate with 3rd-party vendors and fleet partners on absenteeism or operational delays
• Submit end-of-shift reports covering operations, exceptions, and key metrics; ensure 100% closure of COD collections
• Train and guide delivery associates on SOPs, routes, and process updates

What you'll need:

• Bachelor’s degree in Operations, Management, or a related field
• Minimum 3 years of experience in operations, managing large teams in logistics, last mile, or related fields
• Strong experience in handling truckloads, line haul operations, and parcel carriers
• Proficiency in MS Office with advanced Excel skills

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.