Team Lead, Fleet Support Operations

Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.

Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations.

Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work.

Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous improvement methodologies.

Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time, ensuring open communication with the requestor and determining next steps for the requested work.

Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs.

Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.

Perform quality inspections of repair orders to ensure compliance with Zoox standards. Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs. Close the loop on repair feedback to drive improvements in product design and operations.

Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites.

Bachelor’s Degree in a related field

Autonomous vehicle or advanced robotics experience