Team Lead - Ecommerce and Customer Support - Tamil
About This Role
The company provides free shared bachelor accommodation and transportation.
Experience in managing Ecommerce Team and Customer support team.
Preferred Master’s degree in marketing, Business Administration, E-commerce, or a related field and must have any certification in Digital Marketing/ E-Commerce.
Advanced proficiency in SEO, SEM, PPC, and social media platforms.
Job Purpose:
- Digital Marketing
- Brand Promotion
- Cross Branding
- Product Launch
- Client Management
- Customer Relationship
- Customer Retention
Primary duties and responsibilities:
The ideal candidate will possess deep expertise in digital marketing, operational excellence, brand strategy, and product lifecycle management.
This role demands a balance of technical proficiency, team leadership, and market insight to drive growth, engagement, and customer satisfaction.
- Identify potential leads, evaluate, and qualify prospects.
- To follow up on regular basis to nurture relationship with current contacts and new prospects.
- Develop business with existing Vendors and build clientele base for expansion of categories of products.
- Identifying areas for development and make proposal on the same.
- Develop a long-term business strategy and foster growth in assigned key areas.
- Submit daily report to reporting in-charge on daily meetings, follow ups, cold callings, and contract signing.
- Create weekly / monthly forecasts and weekly / monthly reports on market performance.
- Maximize the networking opportunities and awareness by regular meetings and surveys and develop a further network of contacts.
- MIS reporting
- Perform other duties as and when assigned
Job Types: Full-time, Permanent
Application Question(s):
- Do you have experience in handling ecommerce and customer support team?
Experience:
- Ecommerce Development: 8 years (Required)
Language:
- Tamil (Required)
Work Location: In person
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