Team Lead Account Manager & Business Growth

You will:

• Own renewal, upsell, and expansion revenue targets.

• Build and manage a scalable post-sales revenue pipeline.

• Lead strategic renewal and expansion negotiations.

• Partner with Sales leadership on forecasting and revenue planning.

• Personally close key account expansion and renewal deals.

• Grow Clients: Partner with each clinic to actively drive their business development and revenue growth not just platform usage, but real, measurable improvements in their performance and bottom line.

• Maximize Client ROI: Personally and through your team, ensure every client extracts maximum value from our solutions, relentlessly focused on tangible results and business success.

• Grow Accounts: Proactively identify opportunities for upsell, cross-sell, and upgrades, always rooted in delivering genuine value and new business outcomes for clients.

• Optimize Churn and Renewals: Build strong relationships, proactively manage client health, and ensure every client s objectives are met making renewal the natural next step and keeping retention at industry-leading levels.

• Lead by Example: Handle accounts directly to showcase best practices, set high standards, and continuously improve processes.

• Drive CRM & Tool Innovation: Collaborate closely with the development team to adapt and improve the CRM and related client-facing tools, ensuring the Customer Success team has best-in-class technology for analytics, automation, and client insights.

Key Responsibilities

Strategic Leadership

• Own post-sales revenue performance, including renewals, expansion, and account growth.

• Define and execute the company-wide Customer Success strategy, directly supporting Crisalix s retention, expansion, and growth objectives including measurable growth for every clinic.

• Own all Customer Success metrics client ROI, clinic growth, adoption, retention, NPS, revenue expansion, customer satisfaction, and time-to-value.

• You leave no customer behind dedicating relentless effort to ensure every client s success, unlocking unlimited upsell and cross-sell opportunities through exceptional service and partnership

• Lead onboarding and ongoing training for clients, setting new standards and best practices.

Driving Client Value & Clinic Growth

• Personally manage select key accounts and clinics to demonstrate excellence, identify new value opportunities, and set best practices.

• Ensure every client and clinic realizes and understands tangible business results, with regular reporting on ROI, business growth, and key metrics.

• Proactively identify and drive upsell, cross-sell, and upgrade opportunities always rooted in genuine value creation and real business impact for clinics.

CRM & Technology Innovation

• Collaborate proactively with development and IT teams to adapt, enhance, and automate the CRM and client-facing tools enabling robust data-driven insights, streamlined processes, and seamless customer management.

• Continuously optimize and automate Customer Success operations using AI, advanced analytics, and workflow automation enabling real-time performance tracking, early issue detection, and precision control over team deliverables and client engagement.

• Implement scalable processes to ensure consistent, high-quality service as the company grows.

• AI-driven analytics and automation to optimize Customer Success operations.

Voice of the Customer

• Systematically collect, analyze, and communicate client feedback internally to guide product, sales, and marketing improvements.

• Develop structured