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TCPS Analyst I - Korean Language

American Express
Gurugram, IND
Full-time
Entry · 0–3 years experience
Hybrid
Discovered 5 days ago
Communication

Full Job Posting

Qualifications

  • Minimum qualification:
  • Graduate with 0 – 3 years of Prior Experience
  • Proficiency in Korean language
  • Work in a 24*7 work environment in a customer facing calling profile
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English
  • Good listening and decision-making skills.
  • An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk

Responsibilities:

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveler Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation
  • Leverage expertise in analyzing risk related data, identifying fraud connections
  • Manage change effectively to meet / exceed performance targets

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