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Tamheer - Customer Care Outbound Recovery

Bupa ArabiaJiddah, KSA1 months agoEntry
Entryfulltime

Skills

ExcelScala

About This Role

Job Description

  • Maintain strong knowledge of Bupa Arabia’s products, services, and systems to effectively handle customer concerns.
  • Proactively contact dissatisfied customers to resolve complaints, rebuild trust, and restore customer satisfaction.
  • Handle escalated cases with empathy and professionalism, ensuring a positive customer experience.
  • Investigate issues using internal systems (claims, preauthorization, and service history) to identify root causes and provide accurate resolutions.
  • Document all interactions and ensure proper case tracking in line with established guidelines.
  • Identify recurring issues and escalate trends to support continuous service improvement.
  • Collaborate with internal teams to ensure timely and effective complaint resolution.

Skills

  • Ability to use computers and navigate through software applications.
  • Ability to multi-task in a fast-paced changing environment and work well under stress
  • Strong trouble shooting, problem-solving and analytical skills
  • Excellent follow up skills
  • Ability to resolve issues effectively

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