Tableau Developer Analyst, Retail Customer Care

Role overview

Responsibilities

• Own development, enhancement, and maintenance of Tableau dashboards, extracts, and schedules for contact center metrics and analytics.
• Build interactive, user-friendly Tableau Desktop and Server reports that provide insights and guide decisions.
• Verify data accuracy with data engineers and analysts; diagnose and resolve data or performance issues.
• Develop a reporting access strategy and implement and maintain user access.
• Translate stakeholder requirements into dashboard functional specifications and communicate insights to leadership.
• Share Tableau knowledge and techniques with team members.
• Attend occasional cross-functional meetings across the Americas, EMEIA, and APAC during overlapping business hours.

Minimum qualifications

• At least 5 years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent.
• At least 3 years of experience developing and working with Tableau-driven dashboards and analytics.
• Advanced proficiency with Tableau Prep, Tableau Desktop, and Tableau Server.
• Excellent database concepts knowledge and extensive hands-on SQL experience.
• Effective presentation and communication skills, including explaining complex data to large cross-functional audiences.
• Proven problem-solving and cross-functional project experience.

Preferred qualifications

• At least 7 years of relevant professional experience is preferred.
• A bachelor's degree in engineering, mathematics, finance, statistics, economics, or another quantitative area is preferred; a master's degree is a plus.
• Strong Python knowledge is preferred.
• Strong work ethic, attention to detail, ability to balance projects, and ability to meet timelines.
• Ability to stay positive under stress and multitask in a dynamic environment.
• Experience developing relationships with senior collaborators is preferred.