Tableau Developer Analyst, Retail Customer Care

Team and role

Role responsibilities

• Develop and own reporting for contact center performance metrics and analytics.
• Develop, enhance, and maintain Tableau dashboards, extracts, and schedules; create interactive reports that support decision-making.
• Use Tableau Prep for data preparation and apply data visualization best practices.
• Work with data engineers and analysts to verify data accuracy and consistency and resolve data or performance issues.
• Develop reporting access strategy and implement and maintain user access.
• Serve as Tableau subject matter expert, share knowledge, translate stakeholder needs into dashboard specifications, and present insights to leadership.
• Meet occasionally with peers and cross-functional teams during overlapping business hours across the Americas, EMEIA, and APAC.

Minimum qualifications

• 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent.
• 3+ years developing and working on Tableau-driven dashboards and analytics.
• Advanced proficiency with Tableau Prep, Tableau Desktop, and Tableau Server.
• Excellent database knowledge and extensive hands-on SQL experience.
• Effective presentation and communication skills, including concise explanation of complex data and charts to large cross-functional audiences.
• Proven problem-solving and cross-functional project work experience.

Preferred qualifications

• 7+ years of relevant professional experience; bachelor’s degree in a quantitative field, with a master’s degree a plus.
• Strong knowledge of Python; strong work ethic, attention to detail, and ability to balance projects and meet timelines.
• Ability to multitask in a dynamic, high-stress environment and experience building relationships with senior collaborators.

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