T24 Support Engineer (jBASE Background)
Skills
About This Role
Role Overview
- The T24 Support Engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application.
- The role requires strong expertise in jBASE, system debugging, and banking operations.
- **Key Responsibilities****1.
- Application Support & Maintenance*** Provide **L2/L3 production support** for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans).
- Monitor system performance and ensure high availability.
- Troubleshoot functional and technical issues within T24.
- **2.
- Incident & Problem Management*** Analyze and resolve production issues within SLA timelines.
- Perform root cause analysis (RCA) for recurring issues.
- Coordinate with business users and vendors for issue resolution.
- **3. jBASE Development & Debugging*** Write, modify, and debug programs using jBASE.
- Analyze existing routines, versions, and templates in T24.
- Work on local developments, patches, and fixes.
- **4.
- System Monitoring & Batch Support*** Monitor COB (Close of Business) and EOD (End of Day) processes.
- Troubleshoot batch failures and ensure successful completion.
- Support job scheduling and performance tuning.
- **5.
- Data Management*** Execute data fixes using T24 tools and jBASE commands.
- Validate data integrity and consistency.
- Work with MultiValue databases and file structures.
- **6.
- Environment & Release Management*** Support deployments, upgrades, and patches.
- Coordinate with Dev, QA, and Infrastructure teams.
- Maintain version control and release documentation.
- **7.
- Integration & Interfaces*** Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.).
- Debug API/services-related issues.
- Ensure data flow consistency across systems.
- **8.
- Documentation & Knowledge Sharing*** Maintain support documents, SOPs, and runbooks.
- Provide knowledge transfer to junior team members.
- Document known issues and solutions.
- **Requirements** **Experience Requirements**
- 5+ years of experience in T24 support or development.
- Experience in production support environments (24/7 support preferred).
- Prior banking or financial services experience is highly desirable.
Technical Skills
- Strong experience with Temenos T24 architecture and modules.
- Hands-on expertise in jBASE programming.
- Knowledge of:
- + T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs)
- + OFS (Open Financial Services) messaging
- + MultiValue database concepts
- + Experience with Unix/Linux environments.
- + Familiarity with shell scripting.
- **Functional Knowledge*** Understanding of **core banking operations**:
- + Customer accounts
- + Payments & transfers
- + Loans and deposits
- + Awareness of banking regulations and compliance is a plus.
- **Experience Requirements*** 5+ years of experience in T24 support or development.
- Experience in production support environments (24/7 support preferred).
- Prior banking or financial services experience is highly desirable.
- **Soft Skills*** Strong analytical and problem-solving skills.
- Ability to work under pressure in critical production environments.
- Good communication skills with technical and business teams.
- Team player with proactive attitude.
- **Nice to Have*** Experience with TAFJ (Java-based T24) is an advantage.
- Knowledge of integration tools and APIs.
- Exposure to DevOps practices and tools.
- ITIL certification for support processes.
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Role Overview The T24 Support Engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking operations. Ke
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