Systems Technician

Objectives

Computer Operations

• Operate computing systems and peripherals; Install and maintain local and remote peripheral equipment like PCs, laptops, printers, scanners and phones.
• Work with vendors for PC/printer/Laptops/Phones maintenance and hardware replacement.
• Monitor systems for abnormal job terminations and operating problems; separate reports and other output, prepare reports on equipment problems.
• Initiate and complete scheduled production jobs; perform and schedule routine and preventive maintenance on computer equipment and peripherals
• Participate in determining cause of job and system failure, and take corrective action as and when required.
• Maintain backup images of PCs and laptops; undertake primary/backup responsibilities as per the Responsibility Matrix set forth within the IT Operations/Telecommunications section.
• Maintain operational procedure manuals, offsite storage, production schedule, supply inventory, required computer and backup logs.
• Follow the change management process for any scheduled or un-scheduled changes.

Information Systems Support

• Support Infrastructure Systems and assist in maintaining computer systems.
• Install and support software applications and peripheral equipment, and set up user and security settings.
• Troubleshoot and resolve computers’ operating, software/hardware, database problems and provide technical support as requested and to communicate with vendors to resolve issues as necessary.
• Test new software with various operating systems and update software for users as released by vendor.
• Monitor and update usage to ensure security of data and access privileges when program modifications are performed.
• Contribute in maintaining Operations Security by implementing security controls across systems based on recommendations, intimations and directions from the Information Security team and SOC
• Check server event logs on a daily basis and report findings to the Senior Systems Analysts.
• Work with departments to design and maintain secure document archival system.

Office Support/Communication

• Serve as department information resource to assist end-users with computer, network, software/hardware, and related problems.
• Maintain open communication between IT Department and end-users to encourage questions and problem solving.
• Follow the SLA to close helpdesk tickets on time.
• Organize data for efficient retrieval and reporting; prepare necessary correspondence related to work duties.
• Update and manage hardware, software and printer consumables inventory.
• Work on a rotational schedule between Doha, Mesaieed, and RLOC to provide IT support services and be part of the routine IT on-call service.
• Work on extended hours during server patch management or special assignments/projects as and when required

Policies, Systems, Processes and Procedures

• Comply with all the policies, processes, standard operating procedures, rules and regulations relating to computer systems and peripheral equipment, so the work is carried out in a controlled and consistent manner.
• Quality , Health, Security, Safety and Environment
• Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high quality products/services.

Qatarization

• Contribute to the development of Qatari employees. This accountability is applicable to expatriate employees only.

Required

Preferred

Required

Preferred

• MS Office Applications

• Qualified – Microsoft Certified Systems Administrator
• Basic – Cisco Certified Network Associate