Systems Support Technician I
Role Overview
We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end user support, environment maintenance and technical implementation projects at our Mine, located in Mountain Pass, CA. This role will also need to provide remote and on-site support for other MP Materials locations.
Key Skills for This Role
Full Job Posting
Position Overview
We are seeking a Systems Support Technician to join the MP Materials Information Technology support team. This is an entry level technical role requiring a wide range of technical skills to provide end user support, environment maintenance and technical implementation projects at our Mine, located in Mountain Pass, CA. This role will also need to provide remote and on-site support for other MP Materials locations.
Position Responsibilities
- Installation of Windows Operating Systems, including PC imaging and deployment
- The Ideal candidate for this position will possess 1-3 years of IT Support experience (Desktop, PC Tech)
- Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
- Update and maintain inventory and I.T. documentation.
- Perform technical environment reviews.
- Configure, support, and troubleshoot Apple iOS mobile devices.
- Create tickets using ticketing procedures and follow escalation procedures.
- Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it’s not a false positive, and escalate as necessary)
- Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
- Ticket follow up and quality assurance.
- Night and weekend support coverage and project work as necessary
- Escalate tasks to senior support team members.
- Other tasks as required
Required Experience
Associate degree in computer science or combination of certification and 2+ years related experience.
Extensive experience with PC hardware set up and installation.
Extensive knowledge of Microsoft Windows operating system
Familiarity with Microsoft PowerShell
Experience configuring, managing and troubleshooting Apple iOS devices.
Familiarity with Active Directory and Office365 user and permissions management
Understanding of Virtual Private Networks
Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
Strong problem-solving skills and attention to detail
Excellent customer service, written and verbal communication skills.
Self-directed and highly motivated
MP Materials is Proud to be an Equal Opportunity / Affirmative Action Employer - EEO is The Law All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Underrepresented groups/Women/Disabled/Veterans are encouraged to apply. Candidates whose disabilities make them unable to meet the position’s requirements will still be considered qualified if they can perform the essential functions of the job with reasonable accommodation. Your Right To Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment verification document form upon hire. For Assistance with Application - Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact Human Resources Department at 702-625-5679; 1700 S Pavilion Way, Las Vegas, NV 89135 to discuss reasonable accommodation.
About MP Materials
US-based producer of rare earth materials and permanent magnets.
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