Systems and Performance Analyst
Role Overview
Join Birmingham City Council's Transformation, Reporting and Intelligence team as a Systems and Performance Analyst.
Support commercial and procurement systems, business process improvement, user support and reliable data for decision-making.
Key Skills for This Role
Full Job Posting
Role Overview
Join Birmingham City Council's Transformation, Reporting and Intelligence team as a Systems and Performance Analyst.
Support commercial and procurement systems, business process improvement, user support and reliable data for decision-making.
Employment and Pay
- The role is permanent and covers 36.5 hours per week.
- The position is Grade D with a stated salary range of £45,091 to £53,460.
About the Role
- Act as super-user for commercial and procurement systems, including configuration, access and permissions.
- Automate processes, improve workflows and enhance system functionality and user experience.
- Resolve complex system issues with IT teams and software suppliers.
- Design and deliver training, guidance and user resources.
- Support system integration and maintain data integrity across corporate platforms.
- Develop reports, data extracts and functionality for performance management.
- Monitor system performance, risks and user feedback for continuous improvement.
About You
- Experience administering, configuring or acting as a super-user for complex finance, ERP, CRM or procurement systems.
- Experience improving processes through system optimization, workflow automation and digital transformation.
- Strong troubleshooting and analytical skills with practical root-cause resolution ability.
- Experience designing training or user guidance for non-technical audiences.
- Excellent stakeholder management skills with colleagues, IT teams and third-party suppliers.
- Ability to explain technical concepts clearly to varied users.
- Commitment to professional development and current technology best practice.
Working Arrangement
- Flexible and hybrid working opportunities are available where service needs allow.
Benefits
- The Council offers a Local Government Pension Scheme, annual leave, wellbeing initiatives and staff benefits.
- The role offers opportunities to develop expertise in systems management, business analysis and digital transformation.
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