Systems Analyst, Information Technology

Position Summary

Required Qualifications

• Bachelor’s degree required.
• At least 3 years of relevant experience, including Linux server administration, MDM solutions, and Level 2 desktop support, or an equivalent combination of education.
• Knowledge of Windows and macOS, server administration, Active Directory, endpoint management platforms, virtualization, networking, and enterprise security practices.
• Ability to support server infrastructure, endpoint management solutions, hardware, software, and related technologies.
• Analytical, problem-solving, scripting, communication, and customer service skills; ability to manage priorities, document work, collaborate, and adapt to evolving technologies.

Preferred Qualifications

• Five or more years of relevant experience or an equivalent combination of education and experience, including experience in arts, media, or higher education environments.
• Experience with content management systems, specialized academic software, or creative computing environments.
• Knowledge of emerging technologies and their application to teaching, learning, and administrative operations.

Compensation

• Annual base salary range is USD $77,000 to $84,700; base pay excludes incentives, bonuses, and other compensation.

Responsibilities

• Support implementation, operation, maintenance, and troubleshooting of server infrastructure, endpoint management, and enterprise technology services.
• Assist the Systems Administrator with system administration, endpoint management, software deployment, monitoring, and operational support.
• Serve as a technical resource for complex issues escalated from the Service Desk.
• Partner with university departments to develop and implement university-wide technologies.
• Work with consultants, vendors, and IT departments to resolve technical, operational, and security needs.
• Create documentation, provide user training, and contribute to continuous improvement while following university IT standards and change management procedures.