Systems Administrator
Role Overview
We are looking for a Systems Administrator to maintain, upgrade and manage our software, hardware, and networks. Resourcefulness is a necessary skill in this role. The candidate should be able to diagnose and resolve problems quickly and have the patience to communicate with a variety of interdisciplinary teams and users. The goal will be to ensure that our technology infrastructure runs smoothly and efficiently with the least amount of downtime.
Key Skills for This Role
Full Job Posting
Job Summary
We are looking for a Systems Administrator to maintain, upgrade and manage our software, hardware, and networks. Resourcefulness is a necessary skill in this role. The candidate should be able to diagnose and resolve problems quickly and have the patience to communicate with a variety of interdisciplinary teams and users. The goal will be to ensure that our technology infrastructure runs smoothly and efficiently with the least amount of downtime.
Primary focus will be on
Installing and configuring software, hardware, and networks
Monitoring system performance and troubleshooting issues
Ensuring security and efficiency of IT infrastructure
Collaborating with team members about ongoing and future projects
Using AI to automate daily tasks and requests
Essential Duties will include the following, but not limited to
- Manage network servers and technology tools
- This is expected to be a hybrid position. Ability to work in the office 3 days per week
- Maintain Microsoft AD and Group Policies
- Setting up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups, and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff in new technologies
- Develop, maintain, and update internal technical documentation, manuals, and IT policies
- Provide Level 2 desktop support
- Assist third-party help desk with troubleshooting issues
- Create step-by-step KB articles for the helpdesk
- Make sure servers and workstations have our security and management tools installed
- Work with vendors to upgrade or migrate applications
- Review automated reports and the ability to act on them when needed
Requirements and skills
- Proven experience as a Systems Administrator, Network Administrator, or similar role
- Experience with databases, basic network troubleshooting (LAN,WAN,vWAN) and patch management
- Knowledge of system security (e.g., intrusion detection/prevention systems) and data backup/recovery
- Familiarity with Hyper-V, Azure, and PowerShell scripting
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
- Excellent communication skills
- Ability to follow the industry standard
- Experience in Microsoft Office 365 office suite and tools
- Proficient in troubleshooting Window 11 OS
- Self-motivation, innovative thinking and the ability to work with a team
- In depth knowledge of M365 administration including Entra ID and SharePoint Admin
- Experience with Intune management and Conditional Access Policies (CAPs)
- Familiarity with Privileged Access Management (PAM)
Education
BS/BA in Information Technology, Computer Science, or a related discipline and 3-6 years of IT experience. An equivalent combination of education and experience may be considered.
Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA)) is a plus
CompTIA Network + or Security +
About TransCore
Transportation technology company providing tolling, intelligent transportation, RFID, and traffic-management systems to government agencies and private firms.
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