Systems Administrator- Fleet Operations Engineering

Role overview

Responsibilities

• Support Apple’s large-scale infrastructure and services.
• Monitor events and coordinate incident resolution through the Operations Center.
• Investigate issues, identify causes, and implement solutions with teams and customers.
• Build, automate, analyze, and troubleshoot critical Linux servers in virtual and physical environments.
• Recommend process improvements that increase operational efficiency, improve workflows, and enhance customer experience.
• Automate repetitive tasks and drive continual operational improvements.
• Conduct root-cause analysis and resolve or mitigate critical issues.
• Collaborate with internal and external teams through email, chat, and conference calls.

Minimum qualifications

• At least 3 years of experience building, automating, analyzing, and solving critical large-scale Linux servers in virtual and physical environments.
• Extensive Linux experience, especially Oracle Linux, RHEL, or CentOS.
• Experience with GitHub, KVM, Docker, Kubernetes, and configuration management systems.
• Good understanding of Linux administration, security, and encryption.
• Experience with either Python or Go is required.
• Experience with bare-metal servers and understanding of Linux operating-system hardware.
• Strong debugging abilities across application, network, and host levels.
• Understanding of networking concepts and protocols at all layers.
• Deep understanding of information security, regulatory compliance, IPTables, and SELinux.
• Root-cause analysis and rapid issue-resolution skills; excellent written and verbal communication.
• Flexibility to work shifts.

Preferred qualifications

• BE/B.Tech in IT or Computer Science is preferred.
• Puppet or Ansible automation and configuration management skills are preferred.
• Familiarity with kernel debugging is a plus.
• A self-starter mindset, motivation to learn, teamwork, ownership, and urgency are valued.

Work environment

• The role works in a dynamic, collaborative, and highly challenging team environment.

Company context