System Specialist

About the Role

Key Responsibilities

• *System Administration*
• Install, configure, and maintain servers, operating systems, and enterprise applications
• Support all business servers (back-end and front-end) in cluster/load-balanced environments
• Evaluate, test, and deploy infrastructure component hot fixes, service packs, and upgrades; perform timely workstation, server, and hardware patching based on company policy
• Audit automated daily backup operations, test backup efficiency, and perform manual backup/restore as required (familiar with Veeam backup — backup jobs, granular/full OS/application restores, storage monitoring)
• Ensure "High Availability" and 24x7 system uptime; plan all downtime according to change management process
• Troubleshoot event viewer errors, hardware errors, and audit trails; monitor and improve system performance and reliability
• Submit daily, weekly, and monthly activity reports; maintain inventory of all datacenter equipment, cloud assets, software, and licenses

*Windows & Active Directory*

• Expert knowledge of DNS, DHCP, Print Server, Cluster, Group Policy, NTP, FSMO roles, ADSI Edit, and Active Directory
• Assign users and computers to proper groups in Active Directory; manage AD Connect and SMTP Server configurations
• Well-versed in best practices for server hardening and security policies in collaboration with the Security Admin
• *Virtualization*
• Expert knowledge of server virtualization using Hyper-V and VMware; configure failover systems for each service and application; monitor and update performance
• *Microsoft Office 365*
• Manage Exchange Online, mailboxes, shared mailboxes, groups, licenses, and PST backup/import
• Administer Exchange Admin Center, Office 365 Security & Compliance, Microsoft Teams Admin Center, SharePoint Admin Center, Microsoft Stream, and Protection.office.com
• Configure anti-spam solutions for mail services; manage SMTP Relay and known security issues
• *Microsoft Azure Cloud*
• Create and manage VMs with proper rights control; manage Azure Active Directory, resource groups, storage accounts, and Virtual Networks
• Assign roles and administrators at device, user, and resource levels; manage sign-in monitoring and audit logs
• Administer Azure cloud app security, Microsoft 365 Compliance, Microsoft 365 Defender, Azure Key Vault, and Storage Encryption
• Manage identity and access with Azure Active Directory (AAD), RBAC, and Conditional Access Policies
• *Google Cloud*
• Deploy and manage VMs, Buckets, File Store, VPC, and Load Balancers; define and enforce IAM access policies
• Implement backup strategies for databases and storage; configure failover and high availability solutions
• Perform disaster recovery tests and ensure business continuity
• *Support & Collaboration*
• Support purchasing of hardware and software; assist in preparing RFP technical specifications and evaluating IT projects
• Report to management to escalate issues, provide security system performance reports, and recommend policy improvements
• Collaborate with work teams using ITIL process; advise clients and resolve issues

Qualifications & Certifications

• Bachelor's degree in a relevant field
• 7–10 years of experience as a System Specialist
• **Preferred (not mandatory):**
• Microsoft Certified System Administrator, Microsoft Office 365, Google Cloud Certified, ITILv4