System Configuration Senior Manager

Role overview

What you’ll do

• Lead a team that designs, implements, and maintains card product, customer, and operational configurations across TS2.
• Provide technical leadership and oversight for configuration work with technology, product, operations, risk, and change teams.
• Translate business requirements into platform solutions and guide safe change delivery in the card processing environment.
• Lead or support product launches, platform integrations, migrations, transformation, and platform harmonisation programmes.
• Ensure accurate, efficient, compliant delivery that supports customer outcomes and minimises operational risk.
• Work with partners including FIS on complex TS2 initiatives.
• Develop and mentor the team, build capability, and encourage continuous improvement.
• Maintain configuration standards, governance frameworks, and quality assurance practices.

Required experience

• Extensive hands-on TSYS TS2 administration and configuration experience across card products, customer servicing, collections, authorisation, statementing, and operational processes.
• Strong knowledge of TS2 architecture, configuration dependencies, testing, release management, and change assurance.
• Proven experience leading and developing configuration analysts or technical specialists, with accountability for delivery, governance, and quality.
• Track record delivering large-scale TS2 changes, including product launches, integrations, and technology transformation.
• Ability to translate complex business, regulatory, and operational requirements into TS2 solutions while balancing risk and customer outcomes.
• Strong stakeholder management and influencing skills across business, technology, operations, and third-party suppliers.
• Experience establishing configuration standards, governance, and quality assurance practices that support stability, resilience, and compliance.
• Large-scale platform migration experience is advantageous.

Workplace and location

• Hybrid working is offered where possible, with regular collaboration at a regional office or hub.
• Some locations require at least two office days per week; arrangements may vary by location.
• The listed location is Chester, with other regional office locations also given in the posting.

Compensation and contract

• Advertised salary is £80,000–£90,000; no pay cadence is stated.
• The posting describes the role as permanent and full time.

Benefits

• Benefits include 30 days of holiday pro rata, private medical insurance, pension, and an annual performance-related bonus.
• Additional benefits include training and development, salary-sacrifice options, life assurance, wellbeing options, and up to two paid volunteering days per year.