System Administrator – IT Department

Role purpose and interfaces

IT asset management

• Maintain hardware inventory covering servers, desktops, laptops, printers, and networking devices.
• Oversee IT asset procurement, installation, and lifecycle management.
• Track AMC renewals and warranties and coordinate with vendors.

ERP administration

• Manage ERP user accounts, roles, and access rights; monitor ERP transactions for accuracy and compliance.
• Coordinate ERP-related AP/AR entries and reconciliations with Finance/Accounts.
• Liaise with ERP vendors on upgrades, patches, and troubleshooting.

Network, security, and support

• Monitor LAN/WAN connectivity and resolve network issues; implement firewalls, antivirus, and endpoint security protocols.
• Ensure data backup, disaster recovery, and business continuity plans are in place; conduct periodic security audits and compliance checks.
• Support employees with hardware and software issues and resolve ERP, email, and application problems.
• Maintain the IT helpdesk ticketing system and track SLA compliance.

Documentation and reporting

• Maintain IT policies, SOPs, compliance documentation, system configurations, licenses, and user manuals; ensure audit readiness.
• Generate IT asset utilization reports and ERP performance dashboards for management.
• Report system downtime, incidents, and resolutions to the IT Head.

Qualifications and experience

• B.Sc., BCA, MCA, or BE in Computer Science or IT.
• 3–8 years of experience in IT administration, ERP support, and asset management.
• CCNA, MCSE, or SAP/Oracle ERP certifications are preferred, not required.

Technical knowledge

• ERP systems such as SAP, Oracle, Tally, or MS Dynamics.
• Networking and server administration; cybersecurity protocols and compliance.
• Advanced Excel and reporting tools.

Pay and benefit

• Pay is ₹30,000–₹40,000 per month.
• Provident Fund is listed as a benefit.

Work arrangement

• Work location is in person.