System Administrator (HelpDesk)

Job Description

: System Administrator (Help Desk)

Role

Location

The Company

Job purpose

Duties and responsibilities

• Your specific duties and responsibilities will include:
• Managing local servers, networks, and cloud infrastructure to ensure optimal performance and reliability
• Troubleshooting hardware, software, and network issues promptly, minimising downtime for the business
• Overseeing IT security, user permissions, and access controls to safeguard company data and systems
• Setting up workstations and onboarding new team members, ensuring a smooth technology experience from day one
• Collaborating with global IT teams on infrastructure upgrades, projects, and the implementation of new technologies
• Monitoring system performance and proactively identifying and resolving potential issues before they impact operations
• Maintaining accurate documentation of IT systems, configurations, and procedures
• Managing software licensing, updates, and patch management across all systems
• Supporting backup and disaster recovery processes to protect critical business data
• Providing end-user training and guidance on IT tools, systems, and best practices
• Liaising with third-party vendors and service providers for hardware, software, and support contracts
• Responding to IT support requests via helpdesk ticketing system, ensuring timely resolution within agreed service levels
• Skills and Experience (essential to any successful application)
• 1+ years of experience as a System Administrator or in a similar IT support role
• Strong knowledge of Windows, macOS, and Linux operating systems
• Experience with cloud platforms such as AWS, Azure, or GCP
• Proven ability to manage and troubleshoot local area networks (LAN), WAN, and VPN solutions
• Familiarity with Active Directory, Group Policy, and user access management
• Experience with virtualisation technologies (e.g. VMware, Hyper-V) is advantageous
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment
• Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users
• High attention to detail and a proactive approach to IT infrastructure management
• Excellent command of spoken and written English

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Relevant professional certifications (e.g. CompTIA A+, Network+, Microsoft Certified, ITIL Foundation) are advantageous