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System Admin & Service Desk(Korean Bilingual)

SBT Global, Inc.
Plano, USA
Contract
Mid · 5+ years experience
Onsite
$6,035.92
Discovered 2 weeks ago
jira

Full Job Posting

Requirements

  • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
  • 5+ years of experience in one or more of the following areas:
  • Service Desk / Help Desk Operations
  • IT Operations or Application Support
  • System Administration
  • Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
  • Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
  • Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
  • Experience with Jira or other ticketing/workflow management systems preferred.
  • Understanding of web-based applications and system integrations.
  • Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

Full Job Posting

  • Service Desk & Customer Support
  • System Administration (Jira/MSP+/Web Systems)
  • Data Analysis (Excel/KPI/Reporting)
  • AI-Driven Automation & AI-assisted Development
  • Continuous Process Improvement (Agile Mindset) on QA/System failure issues
  • Perform basic to intermediate system administration tasks, including User and access management
  • System configuration: Workflow and process maintenance, Issue investigation and escalation
  • Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
  • Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
  • 5+ years of experience in one or more of the following areas:
  • Service Desk / Help Desk Operations
  • IT Operations or Application Support
  • System Administration
  • Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
  • Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
  • Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients. Special Skills & Qualifications
  • Experience with Jira or other ticketing/workflow management systems preferred.
  • Understanding of web-based applications and system integrations.
  • Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies. All your information will be kept confidential according to EEO guidelines. Pay rate: ~$6,035.92/m, DOE Work Location: Plano, TX Contract Period: 1 yr

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