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SWIFT Support Engineer

Synechron
Charlotte, USA
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Responsibilities:

  • Work in Agile environment.
  • Analyses requirements, designs, and document technical solutions.
  • Leads and/or performs analysis efforts, development (scripts, automation,..)
  • Manages projects and work-related stories/issues, including deployment to production.
  • Assures quality, security and compliance requirements are met for supported area.
  • Perform various application software installations, deployment, performance testing, and configuration changes.
  • Monitor system and application changes that have a direct or indirect impact upon SWIFT Services. Forecasts system demands and collaborates with the SWIFT Technical support team to recommend expansion and reconfiguration.
  • Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document, etc.).
  • Communicate changes/upgrades to all customers.
  • Follow incident, change and problem management policies in coordination with Product support teams.
  • Troubleshoots problems and takes appropriate corrective action and or interacts with other teams within SWIFT Technology Services, the development team, other Technology teams or external vendors in performing complex testing, support, and troubleshooting functions.
  • Acts as an escalation point for application support and troubleshooting, provides guidance and direction to Platform Support team in resolution of escalated issues and/or complex production, application, or system problems, including on-call duties in a team rotation, which may require non-standard hours occasionally.

Requirements:

  • Application development and implementation experience.
  • Experience with Agile Scrum team.
  • Experience with CI/CD, AI and automation.
  • Experience implementing and supporting SWIFT services such as SWIFTNet, FIN, Interact or Fileact.
  • Experience with application in a distributed environment (UNIX/MQ).
  • Knowledge of SWIFT software product (Alliance Access, Alliance Gateway, Alliance Messaging Hub) and standards (MT, MX).
  • Knowledge and understanding of technology support: troubleshooting highly complex tiered environments.
  • Knowledge and understanding of networking and security concepts, including, networking protocols, interoperation with firewalls and load balancers.
  • Preferred, but not required:
  • Experience in Banking, Financial Services, or Payment’s domain.
  • Hands-on experience supporting highly available, mission-critical financial messaging platforms.
  • Knowledge of cloud-hosted infrastructure and hybrid environments.
  • Experience with enterprise monitoring and observability platforms.
  • SWIFT certifications or related industry certifications are highly desirable.
  • We offer:
  • A highly competitive compensation and benefits package.
  • A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
  • 10 days of paid annual leave (plus sick leave and national holidays).
  • Maternity & paternity leave plans.
  • A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
  • Retirement savings plans.
  • A higher education certification policy.
  • Commuter benefits (varies by region).
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
  • A flat and approachable organization.
  • A truly diverse, fun-loving, and global work culture.
  • S YNECHRON’S DIVERSITY & INCLUSION STATEMENT
  • Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
  • All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
  • Candidate Application Notice

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