Support Worker - Kelowna

Position Overview

Major Responsibilities

• Provide physical, emotional, and social support and assist with activities of daily living and life skills development.
• Support case management, maintain client case plans, and connect clients with community resources and services.
• Transport clients to appointments, outreach activities, and essential errands.
• Facilitate client-focused programming and activities.
• Apply harm reduction principles in all aspects of care.
• Monitor and respond to crises, including overdose response and Naloxone administration.
• Conduct client observations and maintain a safe, clean, and secure environment.
• Monitor building access and ensure safety protocols are followed.
• Perform routine cleaning, housekeeping, basic maintenance reporting, meal services, and common-area upkeep.
• Complete documentation and records, support rent collection, and perform other administrative duties as needed.

Schedule

• The position is scheduled for 30 hours per week.
• Willingness to work varied shifts, including evenings, weekends, and overnight shifts.
• The stated overnight shift schedule is 10pm to 8am, Sunday through Wednesday.
• An hourly overnight premium applies between midnight and 8am.

Requirements

• Current First Aid Level 1 certification.
• Certificate, diploma, or degree in a related human or social services field.
• At least one year of recent, related experience; an equivalent combination of education and experience may be considered.
• Ability to remain calm and effective in high-pressure or crisis situations.
• Sound judgment, problem-solving ability, and strong communication and documentation skills.
• Ability to work independently and as part of a team.
• Physical ability to perform the duties of the role.
• Clear a Criminal Record Check for the Vulnerable Sector.
• Ability to work in environments that may include pets.
• Naloxone training is preferred.

What We Offer

• A supportive work environment focused on investing in staff.
• Professional development opportunities.
• Extended health and dental benefits.
• RRSP matching, three weeks of vacation, and additional paid personal time off.