Support Engineer- Tier II
Full Job Posting
Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses.
Our companies are operated independently by exceptional management teams.
Companies that join our group retain the employees, name, and culture that have made them successful.
As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies.
The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support.
They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Your work as the Tier II Support Engineer includes several components:
- Diagnose and troubleshoot technical issues
- Maintain computer systems
- Provide remote and onsite support
- Maintain documentation of processes, issues, and solutions
Our ideal Tier II Support Engineer has the following qualifications:
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem-solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience trouble shooting printers
- Experience with Azure
- A degree in Information Technology is a plus
- MS - 102 certification is a plus
- MD - 102 certification is a plus
The targeted base compensation for this role is $70,000-$75,000 and will operate in Eagan, Minnesota.
If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!
About Lyra Technology Group
Private holding company operating independently managed managed-IT service businesses for small and midsize organizations worldwide.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Lyra Technology Group
VP of Operations - North
Vancouver, CAN
Lyra Technology Group recherche un dirigeant opérationnel expérimenté en MSP ou services informatiques pour améliorer l’exécution, la prestation de services et la croissance rentable de plusieurs entreprises. Le poste co
Senior Client Success Manager - CT Group
Perth, AUS
CT Group is seeking a Senior Client Success Manager to manage an established client portfolio, strengthen relationships, and support retention and organic growth. The role requires at least three years in managed or tech
Service Desk Technician
Columbia, USA
Client Success Manager
Oklahoma City, USA
Financial Controller
Jacksonville, USA
Associate, Portfolio Operations & Value Creation
Chicago, USA
VP of Operations - North
Vancouver, CAN
Senior Client Success Manager - CT Group
Perth, AUS
VP of Operations - North
, CAN
SOC Engineer
Brentwood, USA