Senior Client Success Manager - CT Group

Role overview

Responsibilities

• Manage an established client portfolio and maintain strong relationships with clients and stakeholders.
• Meet clients to understand business needs, priorities, technology roadmaps, and future requirements.
• Coordinate escalations, client feedback, roadmaps, risks, environment health checks, and project delivery with internal teams.
• Identify upgrades, projects, products, services, referrals, and other client growth opportunities; develop proposals and coordinate next steps.
• Maintain client records and actions in HaloPSA and provide budgetary and planning information with relevant teams.
• Communicate promptly and professionally and position CT Group as a trusted technology partner.

Requirements

• At least 3 years' experience in MSP, managed services, or technology services.
• Previous ownership and management of an ongoing client portfolio.
• Strong stakeholder management, relationship-building, communication, organisation, follow-through, and attention to detail.
• Ability to lead client conversations independently, work autonomously, make sound decisions, and take ownership.
• Strong commercial awareness and ability to identify client opportunities.
• A genuine passion for delivering an exceptional client experience.

Preferred experience

• Client Success Manager or Technical Account Manager experience is highly desirable.
• Technical support or engineering experience is advantageous.
• Level 2 technical capability or understanding of technology environments is highly desirable.
• HaloPSA or a similar PSA/CRM platform experience is advantageous.

Work arrangements

• Flexible working arrangements include the option to work from home one day per week.

Benefits and development

• Direct access to senior leadership and an opportunity to help shape and grow the Client Success function.
• Exposure to managed IT, cybersecurity, Microsoft 365, cloud, and voice technologies.
• Work with technical, projects, and operations teams in a collaborative environment.
• Quarterly team events, monthly office lunches, and access to on-site gym and pool facilities.
• Career development opportunities within a growing technology services organisation.