Support Consultant I

What You'll Do

• Accurately and completely process the tasks in scope (including, but not limited to: online and traditional ticketing/fulfillment requests, back office error corrections, nonrefundable tracking/UETTR, CC reconciliation, SAP matching, VIM) Use the appropriate BCD Travel tools and systems to complete requests Maintain knowledge of the various travel industries supported (air, car, hotel, etc.) Effectively uses all available resources to handle the tasks assigned Perform follow-up as needed to ensure accurate fulfillment of the assigned task Respond and complete the incoming request/task within the established guidelines and SLA’s What You'll Bring Prior travel industry experience Knowledge of Global Distribution Systems (GDS) Understands and accurately applies travel supplier rules Ability to work independently Strong working knowledge of all Microsoft Office applications Ability to work nights and weekends when needed Why you’ll love working here Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel. Meet BCD BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com . Get to know us by exploring our career site and checking out our social media: Career site BCD https://www.linkedin.com/company/bcd-travel/ https://www.instagram.com/bcdtravel/ https://www.bcdtravel.com/blog/ What’s in it for you Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Work at the forefront of travel technology and help shape the future of business travel Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Work From Anywhere opportunity for 60 days per year Ready to shape what’s next? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected] . #LI-FB1