Support Analyst

Overview

Support Analyst

What You'll Be Doing

• Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.
• Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization.
• Utilize AI-powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity.
• Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.
• Translate technical information into user-friendly formats and assist in preparing documentation and training materials for various audiences.
• Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.
• Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.
• Collaborate with cross-functional teams to support seamless information flow and assist in coordinating project activities.
• Assist in aligning Knowledge Management support activities with broader organizational strategies through regular communication with team leads and management.
• Demonstrate initiative and problem-solving skills by supporting the resolution of day-to-day operational challenges.
• Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.
• Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.
• Support automation and data tasks using basic programming or scripting knowledge (e.g., Python, SQL) under guidance.
• Assist in creating and updating data visualizations and dashboards using tools like Power BI.
• Uphold and promote core values through professional conduct and collaborative teamwork.

What Required Skills You'll Bring

• 5+ years of related experience including document/records management, systems development life cycle analysis, design and testing, and analyzing and developing business processes and workflow models.
• 2+ years experience working in a multi-skilled team environment collaborating on data automation
• Understanding of SharePoint Online architecture, features, and functionality, including site creation, permissions management, and customization
• Experience with integrating SharePoint Online with other Microsof