Support Analyst

Overview

• We are seeking a proactive and technically adept Support Analyst to contribute to the development, administration, and continuous enhancement of our digital platforms and data systems.
• This role is ideal for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems—particularly within environments such as SharePoint Online, Aconex, and Power BI.
• As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes.
• You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs, while also supporting end-users through training, documentation, and troubleshooting.
• This position requires a strong blend of analytical thinking, technical proficiency, and communication skills.
• You will be expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control, while staying current with emerging technologies and industry trends to support innovation and operational excellence.
• Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.
• Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization.
• Utilize AI-powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity.
• Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.
• Translate technical information into user-friendly formats and assist in preparing documentation and training materials for various audiences.
• Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.
• Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.
• Collaborate with cross-functional teams to support seamless information flow and assist in coordinating project activities.
• Assist in aligning KM support activities with broader organizational strategies through regular communication with team leads and management.
• Demonstrate initiative and problem-solving skills by supporting the resolution of day-to-day operational challenges.
• Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.
• Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.
• Support automation and data tasks using basic programming or scripting knowledge (e.g., Python, SQL) under guidance.
• Assist in creating and updating data visualizations and dashboards using tools like Power BI.
• **Requirements*** 5+ years relevant experience with Bachelors in related field; will consider experience in lieu of degree
• Understanding of SharePoint Online architecture, features, and functionality, including site creation, permissions management, and customization.
• PMP or other relevant project management certification (e.g., Prince2, Agile, etc.) - Desirable
• 2+ years’ experience working in a multi-skilled team environment collaborating on data automation
• Experience with integrating SharePoint Online with other Microsoft 365 services like Teams, OneDrive, and Power Automate.
• Proficiency in scripting languages automate administrative tasks and create custom solutions.
• Knowledge of Windows Server and IIS for managing SharePoint environments.
• Experience with planning and executing SharePoint migrations and upgrades.
• Collaboration: Ability to work effectively with teams, stakeholders, and end-users to understand their needs and ensure successful rollout.
• Experience working with structured and unstructured data with the ability to automate data processing and analysis tasks.
• Excellent written and verbal communication skills. Able to convey complex, technical issues in an easy-to-understand manner
• Strong organizational and planning skills for tracking requests and project fulfillment.
• Flexibility and adaptability in responding to changing business requirements.
• Effectively manages and prioritizes workload and delivers to tight deadlines.
• Demonstrate Strong written and verbal skills in English.
• Demonstrate proficient use of enterprise-level management software, such as (e.g., Microsoft Project, Primavera, Aconex, etc.) or similar systems
• Excellent problem-solving, decision-making, and conflict resolution skills.