Support Analyst
Key Skills for This Role
Full Job Posting
Job Responsibilities
- The individual will be responsible for - Providing L1/L2 support - Debug the application, check configuration, provide workarounds, Perform Root cause analysis - Respond to tickets promptly - Communicate with stake holders - Monitor Job Run and SLA meetup
Key Skills
- Java, SQL, Job Scheduling and monitoring
Desirable Skills
- AWS, Weblogic / WildFly Application servers and Deployment
Qualifications
- Bachelors Degree in Engineering or equivalent
Experience
-2+ years of hands on work experience in L1/L2 Production support - Hands On knowledge in Java / SQL / Unix Display sound analytical, problem solving, presentation and inter-personal skills to handle various critical situations
Shift Requirements
- Must be flexible to work in Morning, General, and European shifts. Night shift support may be required on a need-basis depending on operational requirements.
Equality Statement
Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.
About Smartstream Limited
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