Support Agent
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Key skills for this role
About the Role
- Conduct on-site visits and showroom demonstrations for walk-in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases - Build rapport with potential and existing clients through confident, friendly, and professional communication - Lead on-site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations - Train client staff on robot operation, basic troubleshooting, and day-to-day use during and after dep
Key Skills for This Role
Full Job Posting
Overview
- Conduct on-site visits and showroom demonstrations for walk-in visitors and prospective clients, clearly explaining robot features, capabilities, and use cases
- Build rapport with potential and existing clients through confident, friendly, and professional communication
- Lead on-site robot deployment, SLAM mapping, navigation setup, and commissioning at client locations
- Train client staff on robot operation, basic troubleshooting, and day-to-day use during and after deployment
- Answer customer support tickets via chat and call, providing timely and accurate resolutions to technical queries
- Conduct online support meetings with customers to remotely diagnose, troubleshoot, and resolve issues
- Perform basic hardware repairs and maintenance on robots, escalating complex hardware faults where necessary
- Record unboxing, demo, and technical videos for marketing, customer onboarding, and support purposes
- Write user manuals, setup guides, and technical documentation for customers and internal reference
- Maintain and update documentation and video content regularly to reflect new products and software updates
Requirements
- Bachelor's degree or Diploma in Robotics, Mechatronics, Engineering, or a related field
- Excellent communication and presentation skills — able to engage both technical and non-technical audiences confidently
- Comfortable in a customer-facing showroom or field environment
- Able to perform basic robot repairs and hardware troubleshooting
- Able to create clear written documentation and produce simple video content
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