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Supply Chain Analyst

ZEISS Group
Bengaluru, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Key Responsibilities

  • Order Management & Availability
  • Monitor end-to-end order lifecycle from booking to delivery across all channels
  • Track product availability and replenishment triggers to prevent stockouts and service failures
  • Identify at-risk orders proactively and drive corrective actions before SLA breach
  • On-Time Delivery & Fulfilment
  • Own OTD performance across regions, customers, and product lines with daily tracking
  • Coordinate with 3PLs, carriers, and warehouses to resolve in-transit exceptions
  • Enforce order processing timelines and warehouse dispatch adherence
  • Problem Solving, RCA, CAPA & Process Governance
  • Lead structured RCA (5-Why, Fishbone) for delivery failures, order errors, and availability gaps
  • Develop and track time-bound CAPA plans to eliminate repeat failures
  • Identify process gaps, implement SOP improvements, and improve metrics
  • Metrics & Reporting
  • Own scorecards across: Perfect Order Rate · OTD · Productivity · Customer Experience · Availability · Inventory Ageing
  • Monitor inventory ageing buckets and drive clearance actions with planning and commercial teams
  • Maintain live dashboards and present insights at weekly ops and monthly business reviews
  • Stakeholder Management
  • Coordinate across Sales, Customer Service, Logistics, Warehouse, and Finance
  • Engage 3PLs, distributors, and carriers for proactive issue resolution
  • Drive cross-functional alignment on escalations and improvement initiatives
  • Required Qualifications & Skills
  • 3–6 years in Supply Chain Operations, Logistics, or Order Management
  • Hands-on experience with RCA, CAPA, and SOP development
  • Proficiency in SAP, Power BI, and Advanced Excel
  • High attention to detail with structured problem-solving capability
  • Strong stakeholder management and communication skills across SCM, warehouse, and finance teams
  • Your ZEISS Recruiting Team:
  • Manoj Badaik

Qualifications

  • Hands-on experience with RCA, CAPA, and SOP development

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