Supervisor - Site

Job Description

Operations Management

• Supervise day-to-day soft services activities across the assigned facilities.
• Ensure cleaning schedules and service plans are executed effectively.
• Coordinate housekeeping, waste management, landscaping, pest control, and specialized cleaning activities.
• Monitor service delivery to ensure compliance with contractual requirements.
• Ensure adequate staffing levels are maintained to meet operational demands.

Team Supervision

• Supervise cleaners, housekeeping attendants, waste handlers, gardeners, and subcontractors.
• Allocate daily tasks and work assignments.
• Monitor staff attendance, punctuality, productivity, and performance.
• Conduct toolbox talks, shift briefings, and operational meetings.
• Provide on-the-job training and guidance to staff.
• Recommend performance improvements and disciplinary actions when required.

Housekeeping & Cleaning Management

• Monitor routine, periodic, and deep-cleaning activities.
• Ensure cleanliness of common areas, offices, washrooms, corridors, lobbies, external areas, and other facility spaces.
• Verify proper use of cleaning chemicals, equipment, and machinery.
• Ensure compliance with approved cleaning methods and procedures.
• Monitor cleaning consumables and replenish stock as required.

Waste Management

• Supervise waste collection, segregation, transportation, and disposal activities.
• Ensure waste management practices comply with local authority and environmental requirements.
• Coordinate waste removal schedules with approved service providers.
• Monitor cleanliness of waste collection points and refuse rooms.

Landscaping & External Services

• Supervise landscaping and grounds maintenance activities.
• Monitor irrigation systems and landscaping contractors.
• Ensure external areas remain clean, safe, and visually appealing.
• Conduct routine inspections of outdoor facilities and common areas.

Quality Assurance & Inspections

• Conduct daily, weekly, and monthly quality inspections.
• Identify service deficiencies and implement corrective actions.
• Participate in client inspections and audits.
• Ensure timely closure of inspection remarks and non-conformities.
• Maintain quality standards across all soft services operations.

Client & Occupant Coordination

• Act as the primary site-level contact for soft services matters.
• Respond promptly to client complaints and service requests.
• Coordinate with tenants, occupants, and client representatives.
• Attend site meetings and support client inspections.
• Ensure high levels of customer satisfaction and service excellence.

Kpi & Sla Management

• Monitor KPI and SLA compliance across all soft services activities.
• Track service performance and implement improvement initiatives.
• Ensure timely closure of service requests and complaints.
• Support management in achieving contractual performance targets.
• Prepare KPI reports and operational performance summaries.

Health, Safety & Environment

• Ensure compliance with company HSE policies and procedures.
• Conduct regular safety inspections and toolbox talks.
• Ensure proper storage, handling, and use of cleaning chemicals.
• Verify staff use appropriate PPE.
• Report incidents, accidents, and near misses.
• Promote environmental awareness and sustainability practices.

Documentation & Reporting

• Maintain attendance records, duty rosters, and leave schedules.
• Prepare daily, weekly, and monthly operational reports.
• Maintain inspection checklists and audit records.
• Monitor consumption of chemicals, consumables, and equipment.
• Assist management in preparing client reports and presentations.

Qualifications

• Diploma or Bachelor's Degree in Facilities Management, Hospitality Management, Environmental Services, Business Administration, or a related discipline.

• IOSH Managing Safely

• NEBOSH International General Certificate (IGC) – Preferred

• ISSA Cleaning Management Institute (CMI) Certification

• COSHH (Control of Substances Hazardous to Health) Awareness Training
• Waste Management and Environmental Awareness Training

• Fire Warden And Fire Marshal Certification

• Customer Service and Complaint Handling Training

Experience

• Minimum 5 years of experience in Soft Services or Facilities Management.
• Minimum 2 years in a supervisory role managing housekeeping and cleaning teams.
• Experience in residential communities, commercial towers, government facilities, hospitals, hotels, airports, educational institutions, or mixed-use developments.

Technical Knowledge

• Housekeeping and janitorial operations.
• Deep cleaning and specialized cleaning methods.
• Waste management and recycling practices.
• Landscaping and grounds maintenance coordination.
• Cleaning chemicals, machinery, and equipment.
• Quality control and inspection procedures.
• KPI and SLA management in FM contracts.
• CAFM systems and digital work order platforms.

Competencies

• Leadership and team management skills.
• Strong communication and interpersonal abilities.
• Customer-focused approach.
• Planning and organizational skills.
• Problem-solving and decision-making capability.
• Report writing and documentation skills.
• Ability to manage multiple priorities and work under pressure.

Working Conditions

• Site-based role with indoor and outdoor responsibilities.
• Frequent inspections of operational areas and common facilities.
• Interaction with clients, occupants, subcontractors, and operational teams.
• Shift duties, weekend work, and emergency support may be required depending on contract requirements.

Preferred Experience

• UAE/GCC Facilities Management experience.
• Experience managing large soft services teams in KPI/SLA-driven environments.
• Familiarity with client inspection protocols and authority audits.
• Experience in government, healthcare, hospitality, residential, commercial, and mixed-use FM contracts.
• Knowledge of UAE environmental, health, and safety regulations.
• Experience implementing sustainability, recycling, and service excellence initiatives.