Supervisor

The Housing Supervisor is responsible for the comprehensive operational and administrative oversight of the housing portfolio, ensuring efficient management of residential units, maintaining high service standards for occupants, and guaranteeing the readiness of housing units in terms of maintenance, operations, and security. The role also contributes to optimizing asset utilization and ensuring strong governance and compliance within the housing system.

Oversee the overall housing system and ensure efficient operations aligned with best industry practices.

Manage all housing units (occupied and vacant) and continuously monitor their operational readiness.

Develop and maintain an accurate and comprehensive housing database, including unit status, occupancy, tenant details, contracts, rental values, and payment methods.

Monitor and manage lease agreements, ensuring compliance with contract durations, renewals, and move-outs in accordance with approved policies.

Supervise the handover and receipt of housing units and keys in line with documented procedures ensuring transparency and governance.

Coordinate with Human Resources to fulfill housing requirements for new employees and ensure optimal allocation of units.

Ensure vacant units are fully prepared, maintained, and serviced before reassignment.

Oversee preventive and corrective maintenance activities in coordination with maintenance teams to ensure asset sustainability.

Prepare and submit regular reports to management, including performance indicators, occupancy rates, and housing status updates.

Coordinate with Security and Safety departments to ensure full compliance with safety and security standards within housing facilities.

Handle tenant complaints and requests efficiently, ensuring high levels of occupant satisfaction.

Ensure strict compliance with housing policies, regulations, and procedures.

Contribute to the continuous improvement of housing operations and service quality.

Support initiatives aimed at enhancing operational efficiency and occupant experience.