Supervisor-Reservations (Saudi)

Position Summary

Reservation Duties

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests.
• Set-up proper billing accounts according to Accounting policies.
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Supervisory and Service Duties

• Assist management in training, scheduling, counseling, and motivating and coaching employees.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards and anticipate service needs.
• Speak with others using clear and professional language and prepare and review written documents accurately.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

Schedule and Location

• Schedule: Full Time.
• Located Remotely? N.
• Position Type: Non-Management.
• Location: Khaled Bin El Waleed Road, PO Box 1735, Medina 42351, Saudi Arabia.

About Le Méridien