Supervisor, Registration and Data Quality - Admitting and Registration
Role Overview
Supervisor role in the Admitting and Registration department, reporting to the Manager of Admitting and Registration Services.
Regular full-time, non-union position with day shifts.
Supports staff, processes, technology, and patient safety through improved data quality.
Key Skills for This Role
Full Job Posting
Position overview
Supervisor role in the Admitting and Registration department, reporting to the Manager of Admitting and Registration Services.
Regular full-time, non-union position with day shifts.
Supports staff, processes, technology, and patient safety through improved data quality.
Operations and staff leadership
- Oversee registration, scheduling, preferred accommodation, bed allocation, admissions, discharges, and transfers.
- Supervise staff, maintain appropriate staffing resources, and align workflows with patient volumes.
- Conduct performance reviews, coaching, progressive discipline, ongoing feedback, and staff education.
- Lead or assist staff meetings and provide training to departmental staff and internal stakeholders.
- Provide after-hours on-call support and cover the manager's responsibilities when needed.
Quality, reporting, and improvement
- Ensure compliance with complex data collection policies and standard work processes; investigate errors and take corrective action.
- Develop, implement, monitor, and audit data quality programs and quality assurance reports.
- Maintain data quality reports and monthly reporting submissions; support hospital-wide registration quality initiatives.
- Evaluate workflows, recommend improvements, and promote best practices.
- Collaborate on monthly goals, metrics, policies, procedures, training programs, and materials.
- Develop and distribute a monthly registration newsletter.
Technology and projects
- Support organizational and departmental technology changes, special projects, system-upgrade testing, new applications, and project implementations.
Qualifications
- At least 2 years of supervisory experience in a related hospital setting is required.
- At least 5 years of experience in hospital Admitting and Registration Services is an asset.
- A related undergraduate degree or three-year college diploma is preferred; fields include health information management, healthcare administration, or a related healthcare field.
- CHIMA certification in good standing is an asset.
- Experience with Ministry of Health data submissions and knowledge of Ministry of Health registration, CIHI, OHRS, and MIS standards and guidelines.
- Advanced Microsoft Office skills and knowledge of hospital ADT systems; Epic and Meditech are preferred.
- Experience with data quality programs and reports, staff training, and development of training materials.
Pay
- Rate of pay is $44.82 to $56.02 per hour.
Schedule
- Day shifts.
About Joseph Brant Hospital
Full-service hospital in Burlington, Ontario, serving Burlington and surrounding communities.
Clinical education site with McMaster University and an Academic Community Teaching Hospital.
The hospital describes its values as Compassion, Accountability, Respect, and Excellence.
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