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Supervisor

KIKO Milano
London, GBR
Mid
Onsite
Discovered 4 days ago

Full Job Posting

Key Responsibilities

  • People Leadership & Team Development
  • Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
  • Coach, motivate, and inspire the team to consistently achieve individual and store performance goals
  • Develop team capability through on-the-job coaching in:
  • Product knowledge
  • Make-up application techniques
  • Customer engagement and selling skills
  • Support onboarding, training, and continuous development of new and existing team members
  • Foster a positive, inclusive, and high-performance culture aligned with KIKO values
  • Act as a trusted leader and point of escalation in the Store Manager’s absence
  • Customer Experience Excellence
  • Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience
  • Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
  • Monitor and respond to customer feedback, resolving issues swiftly and professionally
  • Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards
  • Commercial & Business Performance
  • Support the delivery of store KPIs, including:
  • Sales and revenue growth
  • Conversion rate
  • ATV & UPT
  • Stock loss and operational efficiency
  • Analyse performance data and KPIs to identify trends, risks, and opportunities
  • Partner with the Store Manager to create and execute action plans that drive performance
  • Prioritise initiatives that deliver the greatest commercial and customer impact
  • Operational Excellence & Compliance
  • Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
  • Execute the promotional and commercial calendar with precision and pace
  • Maintain high standards across:
  • Cash handling
  • Stock management
  • Health & safety
  • Loss prevention
  • Proactively identify operational issues and resolve them in partnership with the Store Manager
  • Complete all required training, BeKIKO modules, and development programmes on time
  • What We’re Looking For
  • Proven experience in a supervisory or senior sales role within fast‐paced retail (beauty, fashion, or lifestyle preferred)
  • A confident people leader with a coaching mindset
  • Strong commercial awareness and the ability to work with KPIs and performance data
  • Passion for beauty, make‐up, and delivering outstanding customer experiences
  • A proactive, resilient, and solutions‐focused approach
  • Flexibility to work across peak trading hours, including weekends
  • Why Join KIKO Milano?
  • Be part of a global, fast‐growing beauty brand
  • Clear progression pathways into Assistant Store Manager and Store Manager roles
  • Continuous learning and development through structured training and coaching
  • A dynamic, inclusive, and high‐energy retail environment
  • The opportunity to make a real impact — on people, performance, and brand experience
  • What’s in it for you?
  • 28 days’ holiday including Bank Holidays
  • Enjoy a 50% staff discount on KIKO MILANO products
  • Free allocation of KIKO MILANO products as part of your employee benefits
  • 5% employer pension contribution
  • Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
  • Monthly bonus scheme to reward performance and results
  • Ongoing training and career development within KIKO MILANO
  • Maternity and paternity bonus
  • Employee referral scheme with rewards for recommending great talent

Qualifications

  • A confident people leader with a coaching mindset
  • Strong commercial awareness and the ability to work with KPIs and performance data
  • Passion for beauty, make‐up, and delivering outstanding customer experiences
  • A proactive, resilient, and solutions‐focused approach
  • Flexibility to work across peak trading hours, including weekends
  • Why Join KIKO Milano?
  • Be part of a global, fast‐growing beauty brand
  • Clear progression pathways into Assistant Store Manager and Store Manager roles
  • Continuous learning and development through structured training and coaching
  • A dynamic, inclusive, and high‐energy retail environment
  • The opportunity to make a real impact — on people, performance, and brand experience
  • What’s in it for you?
  • 28 days’ holiday including Bank Holidays
  • Enjoy a 50% staff discount on KIKO MILANO products
  • Free allocation of KIKO MILANO products as part of your employee benefits
  • 5% employer pension contribution
  • Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
  • Ongoing training and career development within KIKO MILANO
  • Employee referral scheme with rewards for recommending great talent

Preferred Qualifications

  • Proven experience in a supervisory or senior sales role within fast‐paced retail (beauty, fashion, or lifestyle preferred)
  • Monthly bonus scheme to reward performance and results
  • Maternity and paternity bonus

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