Assistant Store Manager

· Act as a true business partner to the Store Manager, owning store performance and contributing to the achievement of sales, profitability, and KPI targets.

· Analyse performance trends (ATV, UPT, footfall/conversion, etc) and translate insights into clear, actionable plans.

· Drive a results-focused culture by setting clear expectations, tracking progress, and celebrating wins.

· Support execution of commercial initiatives, launches, and promotions to maximise impact and customer engagement.

· Lead from the front, inspiring and motivating teams through visible, energetic leadership on the shop floor.

· Recruit, onboard, and develop top talent, ensuring the right people are in the right roles at the right time.

· Coach and mentor team members through regular feedback, development conversations, and hands-on training.

· Build strong succession plans and support internal progression to strengthen long-term store capability.

· Foster an inclusive, high-trust environment where everyone feels valued, supported, and empowered to perform at their best.

· Champion a premium, consistent and engaging customer journey that reflects the KIKO service model.

· Ensure teams deliver expert product knowledge, personalised service, and confident application techniques.

· Actively role model customer engagement, setting the standard for service, selling behaviours, and brand storytelling.

· Use customer feedback and insight to continuously improve service standards and loyalty.

· Ensure flawless execution of operational processes, store routines, and compliance with company policies.

· Partner with the Store Manager to maintain Retail Excellence, stock management, and store presentation.

· Proactively identify operational risks or inefficiencies and implement solutions quickly and collaboratively.

· Support inventory accuracy, Shrinkage, and safe working practices.

· Be a proud ambassador of the KIKO MILANO brand, culture, and values at all times.

· Actively participate in BeKIKO training and development initiatives, keeping yourself and the team inspired, informed, and brand aligned.

· Stay up to date with product innovation, beauty trends, and competitor activity to keep the store relevant and competitive.

· Strong, consistent commercial results driven by engaged, capable teams.

· High levels of customer satisfaction, loyalty, and advocacy.

· A positive, inclusive store culture with clear development pathways and strong internal talent pipelines.

· Operational excellence with uncompromising brand and visual standards.

· Proven experience in an Assistant Store Manager, Deputy Manager, or equivalent leadership role within a fast-paced retail environment (beauty or fashion preferred).

· Commercially minded with a strong understanding of KPIs and how to influence them.

· A confident people leader who coaches, develops, and inspires others.

· Passionate about customer experience, beauty, and brand storytelling.

· Resilient, adaptable, and comfortable leading through change.

At KIKO MILANO, we don’t just sell beauty — we create confidence.

If you’re ready to step into a leadership role where your impact is visible every day, this is your opportunity.

· 28 days’ holiday including Bank Holidays

· Enjoy a 50% staff discount on KIKO MILANO products

· Free allocation of KIKO MILANO products as part of your employee benefits

· 5% employer pension contribution

· Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health

· Monthly bonus scheme to reward performance and results

· Ongoing training and career development within KIKO MILANO

· Maternity and paternity bonus

· Employee referral scheme with rewards for recommending great talent