Supervisor
Skills
About This Role
Operational Management
- Assist the Assistant Restaurant Manager in training and supervising front-of-house staff.
- Oversee daily floor operations and ensure all company standards are consistently met.
- Ensure completion of all opening and closing procedures, checklists, and requisitions for each shift.
- Conduct and lead pre-shift briefings and ensure staff attendance at departmental meetings.
- Communicate effectively with staff regarding menu updates, reservations, special guest requirements, and operational issues.
- Ensure all service steps, policies, and procedures are followed in line with company guidelines.
- Monitor restaurant and kitchen operations to ensure food quality and service standards are maintained.
- Utilize the Point of Sale (POS) system efficiently.
- Follow and enforce proper cash handling procedures.
Customer Service
- Interact with guests in a professional and friendly manner to ensure high levels of satisfaction.
- Handle guest concerns and complaints promptly and effectively.
- Maintain a visible presence on the floor to monitor service quality and provide guidance where needed.
Leadership & Team Supervision
- Observe staff performance and provide constructive feedback for continuous improvement.
- Encourage teamwork, accountability, and a positive work environment.
- Ensure staff are well-organized, prepared, and aligned with operational requirements.
- Lead by example and act as a role model for service excellence.
HR & Training
- Support continuous training and development of team members.
- Identify talent and assist in staff development initiatives.
- Participate in recruitment processes and coordinate with HR when required.
- Ensure timely completion of probation reviews, appraisals, and documentation.
- Promote a culture of respect, engagement, and teamwork.
Health & Safety
- Ensure compliance with local health, hygiene, and safety regulations.
- Maintain a clean, safe, and organized working environment at all times.
Marketing & Brand Representation
- Maintain knowledge of current promotions, offers, and packages.
- Act as a brand ambassador, ensuring all interactions reflect company values and standards.
Communication
- Demonstrate strong verbal and written communication skills.
- Prepare and communicate reports when required.
- Ensure clear and consistent communication between front-of-house and kitchen teams.
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