Supervisor – Business Process Operations

What You’ll Do

What You’ll Bring

Qualifications

• Minimum 6 Years of Relevant Experience. Should be able to speak and write in Tamil
• Iron Mountain is seeking an experienced and results-driven Supervisor – Business Process Operations to join our Global Digital Solutions (GDS) team.
• In this role, you will be responsible for managing end-to-end scanning and digitization operations for a high-volume, time-sensitive project in Tamil Nadu, leading an operations workforce of at least 50 personnel while driving production performance, quality standards, and strict adherence to document custody and information security protocols.
• You will join a dynamic Global Digital Solutions team dedicated to delivering high-volume document management, process optimization, and digital transformation solutions to our key customer accounts.
• 6+ years of professional experience in operations management, business process services, or high-volume scanning and digitization environments, with demonstrable experience leading a team of at least 50 personnel.
• Strong knowledge of digitization workflows, Management Information Systems (MIS) dashboards, Microsoft Excel analysis, Optical Character Recognition (OCR) tools, and quality control methodologies.
• Proven ability in workforce planning, productivity tracking, root cause analysis, and Turnaround Time (TAT) optimization in fast-paced, target-driven environments.
• Category: Operations Group
• What You’ll Do
• Responsibility 1: Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet daily, weekly, and shift-wise production volume targets.
• Responsibility 2: Collaborate with project management, quality assurance, information technology support, human resources, and client representatives to ensure uninterrupted operations and seamless service delivery.
• Responsibility 3: Ensure compliance with organizational standards, approved Standard Operating Procedures (SOPs), contractual Service Level Agreements (SLAs), and confidentiality policies.

Preferred Qualifications

• Qualification: Science or Commerce Graduate Preferred
• Notice Period: Mandatory – Less than 30 days, immediate joiners preferred
• Science or Commerce Graduate degree preferred; fluent communication skills in Tamil (spoken, read, and written) and a notice period of less than 30 days are mandatory.
• Science or Commerce Graduate Preferred

Responsibilities

• In this role, you will:
• Responsibility 1: Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet daily, weekly, and shift-wise production volume targets.
• Responsibility 2: Collaborate with project management, quality assurance, information technology support, human resources, and client representatives to ensure uninterrupted operations and seamless service delivery.
• Responsibility 3: Ensure compliance with organizational standards, approved Standard Operating Procedures (SOPs), contractual Service Level Agreements (SLAs), and confidentiality policies.