Success Engineer (Global)

Talk to our users to understand their goals and challenges

Help customers design and optimize their Metabase implementation

Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.

Solve complex problems and troubleshoot customer issues

Collaborate with our technical communicators to create educational materials for our customers

Serve as the voice of the customer to our product and engineering teams and help drive product development

Enjoy helping people and solving their problems

Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases

Strong database and SQL skills

Designing, developing, and troubleshooting web applications

Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar)

Managing, troubleshooting, and optimizing databases

Experience with Metabase or other BI tools

Experience working for an open source product

Fluency in multiple languages (this is helpful as our users are worldwide)

We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.

Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.

You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.