Substitute Success Specialist

Together we change lives.

Key Responsibilities

• Assist with new substitute employee orientations
• Serve as a mentor and point of contact for substitute teachers and paraprofessionals.
• Conduct regular check-ins with substitute employees to provide guidance, answer questions, and address concerns.
• Visit assigned schools to observe, support, and engage with substitute staff.
• Build and maintain positive relationships with school administrators and staff.
• Gather feedback from schools regarding substitute performance and overall satisfaction.
• Share feedback with leadership and recommend solutions to improve employee and customer experiences.
• Assist in identifying training opportunities and best practices for substitute employees.
• Support recruiting, retention, and employee engagement initiatives.
• Help troubleshoot assignment-related issues and escalate concerns when necessary.
• Promote professionalism, reliability, and excellent customer service among substitute employees.
• Maintain accurate records of school visits, employee interactions, and follow-up actions.

Qualifications

• High school diploma required; associate or bachelor's degree preferred.
• Previous experience in education, customer service, or employee relations preferred.
• Strong communication and relationship-building skills.
• Ability to collaborate with school administrators, employees, and internal teams.
• Excellent organizational and time-management abilities.
• Comfortable traveling locally to visit schools and attend meetings.
• Proficiency in Microsoft Office and other business systems.
• Ability to work independently while managing multiple priorities.

Preferred Skills

• Coaching and mentoring experience.
• Knowledge of K-12 school environments.
• Strong problem-solving and conflict-resolution skills.
• Passion for employee engagement and customer satisfaction.
• Success Measures
• Increased substitute employee retention and engagement.
• Positive feedback from school partners.
• Successful completion of orientation and onboarding activities.
• Timely resolution of employee concerns and issues.
• Strong relationships with school administrators and staff.
• Position Impact This role directly contributes to employee success, school satisfaction, and business growth by ensuring substitute employees feel supported, prepared, and connected while helping schools receive high-quality service and dependable staffing support.
• The hourly base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location.
• $16.83 - $24.04
• Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. For more information on benefits and perks that may be available to you, visit: Learn about Working with Kelly (US)
• Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
• High school diploma required; associate or bachelor's degree preferred.
• Previous experience in education, customer service, or employee relations preferred.
• Position Impact
• This role directly contributes to employee success, school satisfaction, and business growth by ensuring substitute employees feel supported, prepared, and connected while helping schools receive high-quality service and dependable staffing support.