Subsidence Claims Handler

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Due to our incredible growth across the Home Claims space, we’re now looking for a number of Subsidence Claims Handlers to join the team. You’ll manage a portfolio of home/household subsidence and ground movement claims, acting as the point of contact for your customers. You’ll deliver outstanding customer outcomes while balancing technical accuracy, effective indemnity spend and regulatory compliance. You’ll investigate the cause of movement, interpret technical reports and manage what can often be complex, long-term claims with empathy and professionalism. Your decisions will influence both customer experience and claim outcomes, ensuring repairs are appropriate, proportionate and compliant with policy terms.

Managing a portfolio of subsidence and ground movement claims, from initial validations through investigation, monitoring, repair and final settlement, ensuring claims progress efficiently and in line with service standards

Assessing policy coverage, liability and claim entitlement, reviewing technical evidence including various reports to determine cause, scope and appropriate claim outcomes

Instructing and managing specialist suppliers and contractors, including engineers, surveyors, drainage specialists and repair networks, ensuring service delivery, technical quality and value for money

Making informed claim decisions and negotiating fair settlements, maintaining accurate reserves, controlling indemnity spend and authorising payments within delegated authority

Delivering excellent customer service throughout the claims journey, providing proactive communication, managing expectations and supporting customers though complex and lengthy investigations

Ensuring regulatory and technical compliance, maintaining accurate records, identifying potential fraud, delivering fair customer outcomes and contributing to continuous improvement in claims performance and processes

Recruiter screening call

1st stage interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. Regrettably, we are unable to offer sponsorship for this role.