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Subscription Account Manager

Nutanix
USA
Full-time
Manager · 2–4 years experience
Onsite
Discovered 1 weeks ago
Negotiation

Full Job Posting

Your Role

  • Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
  • Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams
  • Work with Account teams and internal resources to negotiate and address customer objections as they arise
  • Report customer feedback and advocate customer needs in the Nutanix ecosystem

What You’ll Bring

  • 2 to 4 years of experience in software sales and customer adoption, retention, renewals
  • Bachelor's degree or equivalent
  • Experience and successful track record with renewal and recurring revenue model
  • Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
  • Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
  • Strong analytical and organizational skills
  • Strong customer relationship development skills; passionate about customer success
  • Solid sales instinct with excellent presentation and negotiation skills
  • Creative problem solving under pressure when working through customer issues.
  • Exceptional verbal and written communication, prioritization, and time management skills
  • Self-motivated but also a team player
  • High energy, drive, and sense of responsibility
  • French fluency is a plus
  • Work Arrangement
  • Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
  • The pay range for this position at commencement of employment is expected to be between USD $80,300 and USD $136,900 annually.
  • However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
  • If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

Preferred Qualifications

  • Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
  • French fluency is a plus
  • However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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