Subscription Account Manager

Overview

The Opportunity

• Are you a results-driven professional with strong software selling skills and a passion for customer success?
• If so, joining our dynamic team in Riyadh offers you the opportunity to make a significant impact by achieving renewal quotas and fostering lasting customer relationships in a thriving market.**About the Team**
• The Subscription Account Management team at Nutanix is a dynamic and collaborative group.
• This team prides itself on a culture of being both hungry and humble, where members work together towards achieving shared goals, particularly in customer renewals.
• The team is dedicated to fostering a positive and engaging customer experience while driving retention and success within the client base.
• With a strong emphasis on cross-collaboration and teamwork, the mission of the customer success team is to create a steady and healthy ecosystem for customer engagement, ensuring clients derive maximum value from Nutanix's offerings.
• You will report to the Subscription Account Management Manager, who leads with a focus on empowerment and team collaboration.
• The hiring manager has extensive experience in emerging markets and brings valuable insights into customer success strategies.
• The work setup for this role is hybrid, requiring the new hire to be present in the office at least twice a week to facilitate team interaction and communication.**Your Role*** Achieve renewal quotas on time to maintain company retention rates.
• Engage with customers regularly for value-added progress checks.
• Liaise with field sales representatives, channel representatives, and partners.
• Coordinate with internal teams such as finance, sales ops, and rev ops.
• Complete new hire training and acclimate to the company culture within the first 90 days.
• Develop a steady and healthy ecosystem within the assigned sub-region.
• Operate independently and become the primary contact for clients in the mapped area by the end of the first year.
• Foster teamwork and collaboration to achieve shared renewal targets.
• **What You Will Bring*** 8+ years of experience in customer facing sales roles.
• Strong software selling skills and experience in quota carrying positions.
• Technical understanding of software licensing and renewals processes.
• Excellent communication and interpersonal skills, with a positive attitude.
• Proficiency in forecasting or sales forecasting tools, knowledge of Clari and SFDC (Salesforce.com) is preferred.
• Ability to work effectively under pressure.
• Ability to engage and collaborate with cross-functional teams and customers.
• Fluency in English and Arabic