Student Welfare Coordinator

About Tetr College of Business

The Opportunity

What You Will Achieve

• By the end of your first term in this role, you will have
• Built trusted relationships across a cohort of over 300 students so that they come to you before situations escalate
• Managed a caseload of welfare cases from first contact through to resolution, with clean documentation throughout
• Co-designed and delivered orientation programming and term events with the Regional Head Contributed to at least one SOP or process improvement that makes the team's welfare response faster or clearer
• Completed Mental Health First Aid certification if not already held

What You Will

• **Own Student Welfare and Suppor**
• t: You are the first point of contact for student welfare concerns across the cohort: academic stress, mental health, interpersonal conflict, health issues, homesickness, financial difficulty.
• You triage, document, escalate where needed, and follow through until cases are genuinely resolved.
• You also look for students who are struggling before they come forward, because early identification and early action are part of the job.
• You support initial behavioural intervention and student conduct intake, escalating to the Regional Head where required
• **Orientation and Programme Delivery:**
• You co-design and deliver orientation programming with the Regional Head, contributing to the shape and content, not just the execution.
• You run student-facing sessions, workshops, and community events throughout the term.
• You contribute to cultural and business immersion programme delivery in each country
• **Community and Communications:**
• You manage day-to-day student communications: proactive updates, welfare check-ins, event coordination across channels.
• You support Student Council engagement and act as a liaison between students and the wider Tetr team.
• You help build and sustain clan culture, cross-cohort connection, and a sense of belonging at every stage of the term.
• **Systems and Documentation:**
• You maintain accurate welfare case records, student documentation, and term trackers.
• Your documentation should be usable by someone else without a briefing from you.
• You contribute to SOP development, flag process gaps to the Regional Head, and participate in post-term retrospectives with findings that feed the next term's planning.

Essential

• 1-3 years in student welfare, student experience, counselling support, programme management, or a directly related role in higher education or youth-facing organisations
• Strong interpersonal skills. You can build trust quickly with students from many different countries and cultural backgrounds
• Organised and documentation-conscious.
• Understanding of international student adjustment patterns: culture shock, identity dislocation, the emotional arc of a first term abroad.
• Able to hold emotionally demanding situations without burning out. You know your limits and escalate appropriately.
• Comfortable with ambiguity and a reactive caseload.
• Willing and able to travel and live across two countries for the academic year.
• Degree in psychology, education, human development, or a related field

Desirable

• Mental Health First Aid certification (required within 60 days if not already)
• Experience working in multicultural or internationally distributed programmes
• Familiarity with student conduct and behavioural intervention processes.