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Student Support Specialist I

Columbia Southern University
Orange Beach, USA
Full-time
No Prior Experience Required
Hybrid
Discovered 1 months ago

Full Job Posting

  • Provides exceptional service to students by answering general inquiries, exercising autonomous decision-making authority when appropriate, and guiding them to the appropriate department or representative when in need of additional support.
  • Provides relevant support services to the student population delivered via e-mail, text, telephone, or online chat.
  • Maintains consistent availability for inbound calls via the designated phone rotation and/or conducts proactive outreach to students regarding enrollment and degree intentions, in accordance with set university priorities and expectations.
  • Enters detailed contact notes in the permanent student record for all communications.
  • Provide student facing assistance to the Coordinators in Student Success and Retention, First Year Experience, Student Resolution and Conduct, and other student service areas as needed.
  • Performs special projects and other duties, as assigned.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Academic Processes - Knowledge of university guidelines, course descriptions, and academic terminology.
  • Computer - Knowledge of basic computer processes including word processing, web browsing, and Microsoft Office including Basic Microsoft Excel.
  • Mathematics - Knowledge of basic mathematics.
  • Critical Thinking - Uses logic and reasoning to look at different types of information in order to make conclusions and work through problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Research - Locates key facts and information in order to learn more about different types of information.
  • Interpersonal Skills - communicates and interacts with people effectively while being aware of social perceptions.
  • Time Management - Manages one’s own time to accomplish assigned tasks.
  • Attention to Detail - Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed.
  • Written Expression - The ability to communicate information and ideas in writing so others will understand.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences both in-person and over the phone.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand both in-person and over the phone.
  • Selective Attention (Vigilance) - The ability to concentrate on a task over a period of time without being distracted.
  • High School Diploma or equivalent required; Associate degree preferred.
  • Office equipment including computers, telephones, and printers.
  • Software used includes Microsoft Word, Excel, Outlook, Blackboard, and internal database software.
  • Secure and reliable internet is required for this position.

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