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Admissions Advisor I

Columbia Southern University
Orange Beach, USA
Full-time
Entry
Hybrid
Discovered 1 months ago

Full Job Posting

  • Engage with prospective students to discuss degree options, program requirements, and timelines for enrollment based on their educational and professional goals.
  • Manages high-volume inbound and outbound calls, emails, texts, chats, and other communication channels, ensuring timely follow-up on all inquiries.
  • Provides clear, accurate information regarding application steps, enrollment procedures, class schedules, and university policies while maintaining exceptional customer service.
  • Assists prospective students in completing applications and preparing for successful enrollment.
  • Utilizes and updates multiple CRM systems and internal databases to maintain accurate records, including contact details, academic history, interaction notes, and required documentation.
  • Collaborate with other university departments to support student needs and ensure seamless admissions experience.
  • Maintains consistent availability for scheduled appointments and the call rotation while responding promptly to internal and external communications.
  • English Language: Strong grammar, composition, and professional communication.
  • Computer Skills: Proficiency with basic computer processes, including word processing, email, and web browsing.
  • Microsoft Office: Experience with Word, Excel, and Outlook.
  • CRM Systems: Ability to work within multiple CRM platforms, track interactions, and manage student data efficiently.
  • Customer Service: Understanding of quality service principles, needs assessment, and customer satisfaction practices.
  • Clerical Practices: Knowledge of administrative procedures, file management, and record-keeping.
  • High-Volume Communication: Comfortable handling a large volume of calls and messages across various communication channels.
  • Problem Solving: Ability to analyze information, identify issues, and resolve concerns in a timely and professional manner.
  • Quality & Accuracy: Strong attention to detail with commitment to improving processes and ensuring accuracy in student records.
  • Dependability: Reliable, punctual, accountable, and committed to meeting deadlines and departmental goals.
  • Adaptability: Able to adjust to changing priorities, processes, and student needs while maintaining composure.
  • Time Management: Efficiently manages workload, prioritizes tasks, and meets productivity expectations.
  • Written & Oral Expression & Comprehension: Ability to clearly interpret and communicate information in writing. Strong speaking and listening skills with the ability to explain complex information in an accessible way.
  • High school diploma or equivalent required; bachelor’s degree preferred .
  • Experience in high-volume customer service , call centers, enrollment/admissions, or similar roles preferred.
  • Experience working with multiple CRM systems preferred.
  • Office equipment such as computers, telephones, printers, copiers, and fax machines.
  • Software including Microsoft Word, Excel, Outlook, Blackboard, and internal CRM/database platforms.
  • Secure, reliable internet connection required for remote workdays.

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